The Atlantic has a piece written by Laura Kwerel on The Hell of Applying for Government Benefits. Here’s an excerpt:

It’s 11:30 a.m., and after three hours of waiting, I have finally
gotten to the front of the line at the Social Security Administration on
M Street in Washington, D.C. I have come to see if they received a
fax—the agency rarely uses email to communicate with the public.
SOURCE: Social Security News – Read entire story here.